itch Slots Platform - Mahjong Ways, Gates of Olympus & Aviator Crash

Service availability

We at itch operate our platform only in jurisdictions where local law permits online gaming and sports entertainment services. Our services are not available everywhere — users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account. We do not offer our services in jurisdictions where online wagering or live-dealer gaming is prohibited by statute. When you access itch, you acknowledge that you have reviewed the applicable legal framework in your territory and that your use is permitted under local law. If your jurisdiction later restricts such services, we will suspend your account and facilitate withdrawal of any remaining balance subject to standard verification windows.

Account eligibility

To open an account on itch, you must be of the age of majority in your jurisdiction and legally entitled to enter into binding contracts. We require identity verification (KYC — Know Your Customer) via a valid government-issued ID document before your first withdrawal. Our KYC process protects both the platform and your account from unauthorized access and fraud. Age and eligibility checks are conducted during the verification step; accounts created by minors or with false identity information will be suspended immediately, and any funds held will be subject to regulatory review. We do not knowingly serve users in jurisdictions where gaming is restricted by age or legal status. You are responsible for confirming your eligibility before account creation.

Local-law responsibility

We at itch do not provide legal counsel regarding the lawfulness of gaming or sports-entertainment services in your jurisdiction. Users are solely responsible for reviewing the laws of their own country, region, and municipality before accessing itch. Regulations vary widely: some jurisdictions permit online gaming with licensing, others prohibit it entirely. The fact that itch is accessible from your location does not imply that its use is legal in your jurisdiction — our platform may be available technically but forbidden by local statute. If you are uncertain, consult a local legal professional. We reserve the right to restrict access or suspend accounts if we become aware that a user's jurisdiction has changed its legal status or if we believe access violates local law. Continued use of itch constitutes your acknowledgement that you have verified compliance and accept full responsibility for your use.

Data and privacy scope

When you open an account on itch, we collect personal data — name, date of birth, address, phone number, email, and identity-document details — for account verification, compliance with financial-crime regulations, and service delivery. We use this data to prevent fraud, detect unauthorized access, and comply with applicable know-your-customer (KYC) and anti-money-laundering (AML) obligations. We do not sell this data to third parties. Your account activity (deposits, withdrawals, game history) is stored securely and accessible only by authorized itch staff and, where required, regulatory authorities. Payment information (credit card, e-wallet tokens) is handled via PCI-compliant payment processors and not stored on our servers. You can request access to your stored data, seek corrections, or request deletion (subject to legal retention windows of 5–7 years for financial records) by contacting our support team. Full details appear in our privacy policy.

Contact for legal inquiries

If you have questions regarding the legal status of itch in your jurisdiction, account compliance, or regulatory inquiries, contact our support team through the English help channels — live chat (08:00–22:00 GMT+7), email, or support ticket. Response windows: live chat subject to verification, email 6–12 hours, ticket 4–6 hours. For formal legal or regulatory inquiries, we recommend contacting our compliance team via the footer email address; these requests are handled by our legal department and may require 5–10 business days. We cooperate fully with government agencies and financial regulators. If you have concerns about account security or suspect fraud, contact support immediately — response within 2 hours during business hours.