itch Legal Notice
We at itch operate an online gaming and sportsbook platform offering slot tournaments, live dealer tables, football markets, and esports selections. Our services are available only where local law permits online gaming activity. This Legal Notice sets out the jurisdictional framework under which we operate, the responsibilities of users, and the conditions of access to itch.
We do not offer our services in jurisdictions where online wagering is prohibited by national, provincial, or local statute or regulation. Users are responsible for verifying that access to itch and engagement with our services comply with the laws of their own jurisdiction before they create an account or place any selections. This notice outlines the key legal principles that govern our relationship with our users.
Read this notice carefully. It is not a guarantee that itch services are legal in your jurisdiction—it is a statement of our commitment to jurisdiction-restricted access and user responsibility.
Our itch Service Availability & Jurisdiction Framework
We at itch provide our platform only to users in jurisdictions where online gaming is permitted by applicable law. We do not offer our services in jurisdictions where online wagering, slot gaming, live dealer games, or sportsbook activity is prohibited. We do not name specific jurisdictions as legal or illegal; instead, we frame access as jurisdiction-restricted and place responsibility on users to verify their own jurisdiction's laws.
Our itch platform covers slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (football including Liga 1 and Piala AFF, badminton, MotoGP, and other sports), and esports selections (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet.
Our service area changes if local law changes. If your jurisdiction enacts legislation that prohibits online gaming after you have created an itch account, we will notify you via email and suspend your account. You retain the right to withdraw any remaining balance before access termination. We will not hold funds from users in jurisdictions where we determine that operating violates applicable law.
User Responsibility for Jurisdiction Compliance on itch
Users are solely responsible for verifying that access to itch and engagement with our services comply with the laws of their own jurisdiction. We provide no legal advice, and we do not assess the legality of our services in any particular jurisdiction on behalf of users. If you are uncertain about the regulatory status of online gaming in your region, you should consult a local legal advisor before creating an itch account.
By creating an itch account, you confirm that you have verified that access and participation are lawful in your jurisdiction. You acknowledge that we assume no liability for users who access itch in jurisdictions where online gaming is prohibited. If your jurisdiction's laws restrict or prohibit online wagering, you must not access itch or create an account.
We at itch believe that users, not operators, bear responsibility for verifying local-law compliance. This principle protects both our platform and our users.
Account Eligibility & Age of Majority
We do not mandate a specific age requirement across all jurisdictions. Instead, account holders must meet the age of majority or legal gaming age as defined by the laws of their own jurisdiction. During account creation, you confirm that you meet all eligibility criteria under your local law. We do not provide guidance on what age is appropriate in any particular region—this is determined by your jurisdiction's statute.
We conduct identity verification (KYC) on all itch accounts before withdrawal access is granted. This process requires you to provide your full legal name, date of birth, identity document number, and residential address. Verification is mandatory; accounts that do not complete KYC within 30 days are suspended. Once verified, your itch account remains eligible for all services unless you request closure or your jurisdiction's law changes.
We do not accept accounts from individuals who are legally prohibited from engaging in online gaming in their jurisdiction. If we determine that an account holder is ineligible under local law, we suspend the account and initiate a withdrawal of any remaining balance to the registered payment method. We do not charge fees for this process.
Data Protection & Privacy on itch
We collect personal data (name, date of birth, identity document, residential address, email, payment method information) for account creation, identity verification, transaction processing, and fraud prevention. This data is encrypted and stored securely. We share personal data with third parties (payment processors, compliance vendors, law enforcement) only as required by law or to provide our services.
Our complete privacy policy outlines data collection, retention, and sharing practices in detail. You can access this policy at any time. In summary, we retain personal data as long as your itch account is active and for a defined period after account closure to meet legal and regulatory requirements.
You have the right to request access to your personal data, request correction of inaccurate data, and request deletion of data (subject to legal retention obligations). To exercise these rights, contact our legal team via the contact form in the footer or by email. We respond to data subject requests within 30 days.
Contact & Compliance Channels
Questions about itch services, legal compliance, jurisdiction eligibility, or this Legal Notice should be directed to our legal and compliance team via the contact form in the footer or by email. We respond to legal inquiries within one to two business days during standard business hours. Urgent compliance or regulatory matters may be escalated to priority review.
Settlement disputes, account verification issues, or customer service complaints should be directed to our primary support team via in-app chat or email. Support responds within two to four hours during business hours. For escalated disputes requiring compliance review, we forward your case to our compliance team; resolution typically occurs within five to ten business days.
If you believe itch has violated applicable law or your rights, you may file a formal complaint with our legal team or escalate your concern to relevant regulatory authorities in your jurisdiction. We cooperate fully with regulatory inquiries and provide complete transparency to legal authorities investigating our services.
Legal and Jurisdiction Framework
Service availability
We at itch provide our gaming and sportsbook services only in jurisdictions where online gaming is permitted under applicable law. Our platform does not operate in regions where national, provincial, or local statutes prohibit online wagering, slot tournaments, live dealer games, or esports betting. Users are solely responsible for determining whether access to itch and engagement with our services comply with the laws of their own jurisdiction before they create an account or place any selections.
We do not designate specific jurisdictions as legal or illegal. Instead, we frame access as jurisdiction-restricted—available only where local law permits. Our monitoring systems track regulatory developments across regions where itch operates. If local law changes and online gaming becomes prohibited in your jurisdiction, we will notify you via email and suspend your account access. You retain the right to withdraw any remaining balance before access termination.
Regional holidays and observances (Idul Fitri, Idul Adha, Imlek, Nyepi) may trigger temporary access restrictions or schedule adjustments in certain jurisdictions due to local regulatory requirements. We communicate these changes in advance via email notification and in-app banners. Our core services—slots, live dealer, sportsbook, esports—remain operational during these periods unless local law mandates closure.
Service availability is not guaranteed indefinitely across all regions. We reserve the right to modify, suspend, or terminate our services in any jurisdiction at any time if we determine that operating violates local law, conflicts with regulatory guidance, or poses operational risk. Such decisions are made at our sole discretion and communicated with advance notice where legally possible. Users will retain withdrawal rights for any remaining balance in their itch account.
Account eligibility
Account holders on itch must meet eligibility criteria defined by applicable law in their jurisdiction. We do not mandate a specific age requirement across all regions; instead, we require that users meet the age of majority or legal gaming age as defined by their local statute. During account creation, users confirm that they meet all eligibility criteria under their jurisdiction's law. We do not provide guidance on what age is appropriate in any particular jurisdiction—this is the user's responsibility to verify.
We conduct identity verification (KYC) on all accounts before withdrawal access is granted. This process collects legal name, date of birth, identity document number, and residential address. Verification is mandatory; accounts that do not complete KYC within 30 days are suspended and cannot access paid games or withdrawals. Once verified, your itch account remains eligible for all services unless you voluntarily request closure or your jurisdiction's law changes.
We do not accept accounts from individuals who are legally prohibited from engaging in online gaming in their jurisdiction. If we determine that an account holder is ineligible under local law, we suspend the account, freeze the balance, and initiate a withdrawal to the account holder's registered payment method. This process typically completes within five to ten business days. We do not charge fees for account suspension or balance withdrawal in such cases.
Users who self-identify as ineligible or who believe they should not have access to gaming services may request account closure at any time. We process closure requests within one business day and initiate fund withdrawal to your registered payment method. Closed accounts cannot be reopened; you must create a new account to re-engage with itch at a later date.
Local-law responsibility
We at itch operate under the principle that each user bears responsibility for verifying that access to our platform and engagement with our services comply with the laws of their own jurisdiction. We do not provide legal advice, and we do not assess the legality of itch services in any particular jurisdiction on behalf of our users. You are urged to consult a local legal advisor if you are uncertain about the regulatory status of online gaming in your region.
Users acknowledge that by creating an itch account and engaging with our services, they have verified that access and participation are lawful in their jurisdiction. We assume no liability for users who access itch in jurisdictions where online gaming is prohibited. If your jurisdiction's laws restrict or prohibit online wagering, you must not access itch or create an account.
Regulatory environments change over time. A user's jurisdiction may enact new legislation that prohibits online gaming after they have already created an itch account. In such cases, the user remains responsible for ceasing use of itch services and should contact us to request account closure and fund withdrawal. We will process closure and withdrawal requests expeditiously; however, we are not liable for losses incurred by users who continue to access itch after their jurisdiction has prohibited online gaming.
Users who reside in a jurisdiction where online gaming is legal may still face personal tax, reporting, or disclosure obligations related to gaming activity and winnings. We do not provide tax or accounting advice. You are responsible for reporting gaming activity to relevant tax authorities in your jurisdiction. We provide transaction records upon request to assist users in meeting their own tax compliance obligations.
Data and privacy scope
We collect and store personal data as part of our account creation, verification (KYC), and transaction processes. Data collected includes legal name, date of birth, identity document number, residential address, email address, phone number, and payment method information. This data is used for identity verification, fraud prevention, compliance with applicable law, transaction processing, and customer support purposes.
Our full privacy policy outlines data collection, storage, retention, and sharing practices in detail. You can access our privacy policy at any time. In summary, we retain personal data for as long as your itch account is active and for a defined period after account closure to meet legal retention requirements. We do not share user personal data with third parties except as required by law or for payment processing and compliance purposes.
KYC data is encrypted and stored securely according to industry security standards. We conduct regular security audits and penetration testing to protect user data from unauthorized access. If a data breach occurs, we notify affected users within 72 hours as required by applicable law. Data breaches are rare; we maintain multiple layers of encryption, access controls, and monitoring to prevent unauthorized disclosure.
Users have the right to request access to their stored personal data, request correction of inaccurate data, and request deletion of data (subject to legal retention requirements). Requests can be made via email to our legal team; we respond within 30 days. Users also have the right to export their data in a portable, machine-readable format upon request. We provide data exports at no charge within 30 days of your request.
Contact for legal inquiries
Questions about itch services, legal compliance, jurisdiction eligibility, or this Legal Notice should be directed to our legal and compliance team via the contact form in the footer of this site or via email. We respond to legal inquiries within one to two business days during standard business hours (Monday–Friday, 08:00–18:00 local time). Urgent compliance or regulatory matters may be escalated to priority review and may receive a response within 24 hours.
Settlement disputes, account verification issues, or customer service complaints should be directed to our primary support team via in-app chat or email. Support responds within two to four hours during business hours. For escalated disputes that require compliance review, we forward your case to our compliance team; resolution typically occurs within five to ten business days depending on case complexity.
Users who believe itch has violated applicable law or engaged in unlawful conduct may file a formal complaint with our legal and compliance team. Complaints are reviewed by our compliance officer and our external legal counsel. We provide a response within 30 days outlining our investigation and any corrective actions taken.
If you are dissatisfied with our response or believe itch remains in violation of applicable law, you may escalate your complaint to relevant regulatory authorities in your jurisdiction. We cooperate fully with regulatory inquiries and provide complete transparency to legal authorities investigating itch services. Users may also pursue legal action through their own jurisdiction's civil court system if they believe they have been harmed by itch's conduct or practices.
All correspondence with itch regarding legal, compliance, or dispute matters should be directed to our legal contact email address listed in the footer. Response times are guaranteed as stated above. We maintain records of all correspondence and escalations for compliance and audit purposes.