itchTerms of Use
Football tournaments in Southeast Asia draw tens of thousands of simultaneous viewers during Liga 1 and Piala AFF fixtures. Online gaming platforms serving this region handle millions of transactions monthly via payment methods like DANA, e-wallet, mobile banking, and local payment. We at itch operate within this context—managing slot tournaments, live dealer tables, sportsbook selections, and esports markets across a unified platform.
These Terms of Use outline the conditions under which we provide our itch services. When you create an itch account, deposit funds, enter our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), join live dealer tables, or place sportsbook selections, you agree to these terms. Our terms cover account responsibility, deposit and withdrawal mechanics, dispute resolution, and jurisdiction notice.
We have drafted these terms to be transparent and fair. They reflect our actual practices and our commitments to users on itch. Read them carefully before you engage with our platform.
Account Responsibility & Verification
When you create an itch account, you confirm that you meet all eligibility criteria under applicable law in your jurisdiction. You provide accurate information during account setup (full name, date of birth, identity document number, residential address). We verify this information through our KYC process before you can access withdrawal functions or enter paid competitions on itch.
You are responsible for maintaining the confidentiality of your itch account credentials (email, password, two-factor authentication codes). You agree not to share your account with other users or allow third parties to access your account. If you believe your itch account credentials have been compromised, contact our support team immediately. We will lock your account and initiate a recovery process.
You may not create multiple itch accounts. We use device fingerprinting, IP address analysis, and payment method tracking to detect duplicate accounts. If we detect multiple accounts linked to the same person, we reserve the right to suspend all associated accounts and forfeit any balances. This policy protects the integrity of our platform and prevents abuse.
Deposits, Withdrawals & Payment Methods on itch
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, or e-wallet accounts. Deposits settle within minutes; bank transfers may take longer depending on your bank's processing schedule. We do not charge deposit fees. The itch account balance you see in your dashboard reflects your current available funds and is updated in real time after each deposit or gaming activity.
Withdrawals follow the same payment rails as deposits. You navigate to your itch account withdrawal section, select your preferred payment method, enter an amount, and submit your request. Bank transfers process within one to two business days depending on your bank's settlement window. E-wallet withdrawals (mobile banking, local payment, online payment) typically complete faster because they transfer directly to your digital wallet. We do not charge withdrawal fees.
We reserve the right to review withdrawal requests for compliance purposes. Large withdrawals (especially from newly verified accounts) may trigger additional verification checks. These checks typically resolve within one business day. If our compliance team identifies unusual activity or potential fraud, we may delay your withdrawal and contact you for additional information.
If your withdrawal is delayed due to compliance review or banking delays, we will notify you via email with an expected resolution timeframe. We undertake to process legitimate withdrawal requests within reasonable timeframes. If you believe we have unreasonably delayed your withdrawal, contact our support team or escalate to our compliance team for priority review.
Gaming Terms & Settlement on itch
Our itch slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run on fixed daily and weekly schedules. Each tournament has a published entry window, stake structure, and settlement time. When you enter a tournament, your stake deducts immediately from your itch balance. Once the tournament closes, outcomes are determined by certified random number generators (RNG) audited by independent laboratories. Settlement is instantaneous; your account balance updates immediately with your result.
Live dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate continuously with real dealers and multi-camera feeds. You place your selection, the dealer conducts the action, and the game settles based on the actual outcome. Settlement occurs when the dealer's action completes; your account balance updates in real time.
Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Sportsbook selections settle when the official result is confirmed by the relevant league or governing body. We use independent data feeds from official sources; we do not determine results ourselves.
We at itch are committed to fair, transparent settlement across all gaming categories. Every outcome is determined by certified mechanics and settled without delay.
No Bonus Terms or Promotional Guarantees
We do not offer fixed bonus amounts or promotional guarantees on itch. From time to time, we may announce limited-time deposit offers or tournament promotions. Any such offers are subject to our discretion and are governed by specific terms published at the time of the offer. We reserve the right to modify, suspend, or discontinue any promotional offer without notice.
Users who believe they have earned a promotional bonus under the terms of a published offer should contact our support team with evidence of their deposit and entry. Our support team will verify the offer terms and process any qualified bonus. Disputed bonuses are reviewed by our compliance team; their determination is final.
Dispute Resolution & Limitation of Liability
If you believe an itch game has settled incorrectly, that a withdrawal has been delayed unreasonably, or that you have experienced any other service issue, contact our support team within 24 hours with a detailed description and any relevant ticket numbers or timestamps. We will investigate your claim and provide a response within two to five business days.
If you are dissatisfied with our response, you may escalate your complaint to our compliance team for a secondary review. Our compliance team will re-examine the evidence and render a final determination. If we confirm an error, we will credit your itch account immediately. If we determine no error occurred, we will provide a detailed explanation of our finding.
We limit our liability for any damages, losses, or claims arising from your use of itch to the total amount you have deposited into your account. We are not liable for indirect, incidental, consequential, or punitive damages. This limitation applies to all claims, including claims for breach of contract, tort, negligence, or any other legal theory.
We are not responsible for third-party payment processor failures, banking delays, internet outages, device malfunctions, or other events outside our control. If a deposit or withdrawal fails due to a third-party service failure, we will work with you and the third party to resolve the issue. If funds are lost due to third-party error, the liability lies with the third party, not itch.
Changes to Terms & Service Suspension
We may modify these Terms of Use at any time. Changes become effective upon posting to this page. Continued use of itch after we post changes constitutes your acceptance of the modified terms. If you do not accept changes to our terms, you should discontinue use of itch.
We reserve the right to suspend or terminate your itch account at any time if we determine that you have violated these terms, engaged in fraudulent activity, attempted to abuse our platform, or if we determine that providing you access violates applicable law. If we suspend or terminate your account, we will notify you via email and explain the reason. You may request withdrawal of any remaining balance in your account; we process withdrawal requests from suspended accounts within five to ten business days.
Jurisdiction & Applicable Law
Our itch services are available only where local law permits online gaming. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable law. We do not offer our services in jurisdictions where online gaming is prohibited by statute or regulation.
These Terms of Use are governed by the laws applicable in the jurisdictions where itch operates. Any disputes arising from these terms or your use of itch will be resolved through our dispute resolution process (contact our support team) before escalation to legal proceedings. If you pursue legal action, you agree that such action will be brought in the jurisdiction where itch is registered or where the dispute arose.
Legal and Jurisdiction Framework
Service availability
We at itch provide our gaming and sportsbook services only in jurisdictions where online gaming is permitted under applicable law. Our platform does not operate in regions where national, provincial, or local statutes prohibit online wagering, slot tournaments, live dealer games, or esports betting. Users are solely responsible for determining whether access to itch and engagement with our services comply with the laws of their own jurisdiction before they create an account or place any selections.
We do not designate specific jurisdictions as legal or illegal. Instead, we frame access as jurisdiction-restricted—available only where local law permits. Our monitoring systems track regulatory developments across regions; if local law changes and online gaming becomes prohibited in your jurisdiction, we will notify you via email and suspend your account access. You retain the right to withdraw any remaining balance before access termination.
Regional holidays and observances (Idul Fitri, Idul Adha, Imlek, Nyepi) may trigger temporary access restrictions or schedule adjustments in certain jurisdictions due to local regulatory requirements. We communicate these changes in advance via email notification and in-app banners. Our core services—slots, live dealer, sportsbook, esports—remain operational during these periods unless local law mandates closure.
Service availability is not guaranteed indefinitely. We reserve the right to modify, suspend, or terminate our services in any jurisdiction at any time if we determine that operating violates local law, conflicts with regulatory guidance, or poses operational risk. Such decisions are made at our sole discretion and communicated with advance notice where legally possible. Users will retain withdrawal rights for any remaining balance.
Account eligibility
Account holders on itch must meet eligibility criteria defined by applicable law in their jurisdiction. We do not mandate a specific age requirement across all regions; instead, we require that users meet the age of majority or legal gaming age as defined by their local statute. During account creation, users confirm that they meet all eligibility criteria under their jurisdiction's law. We do not provide guidance on what age is appropriate in any particular jurisdiction—this is the user's responsibility.
We conduct identity verification (KYC) on all accounts before withdrawal access is granted. This process collects legal name, date of birth, identity document number, and residential address. Verification is mandatory; accounts that do not complete KYC within 30 days are suspended and cannot access paid games or withdrawals. Once verified, your itch account remains eligible for all services unless you voluntarily request closure or your jurisdiction's law changes.
We do not accept accounts from individuals who are legally prohibited from engaging in online gaming in their jurisdiction. If we determine that an account holder is ineligible under local law, we suspend the account, freeze the balance, and initiate a withdrawal to the account holder's registered payment method. This process typically completes within five to ten business days.
Users who self-identify as ineligible or who believe they should not have access to gaming services may request account closure at any time. We process closure requests within one business day and initiate fund withdrawal to your registered payment method. Closed accounts cannot be reopened; you must create a new account if you wish to re-engage with itch at a later date.
Local-law responsibility
We at itch operate under the principle that each user bears responsibility for verifying that access to our platform and engagement with our services comply with the laws of their own jurisdiction. We do not provide legal advice, and we do not assess the legality of itch services in any particular jurisdiction on behalf of our users. You are urged to consult a local legal advisor if you are uncertain about the regulatory status of online gaming in your region.
Users acknowledge that by creating an itch account and engaging with our services, they have verified that access and participation are lawful in their jurisdiction. We assume no liability for users who access itch in jurisdictions where online gaming is prohibited. If your jurisdiction's laws restrict or prohibit online wagering, you must not access itch or create an account.
Regulatory environments change. A user's jurisdiction may enact new legislation that prohibits online gaming after they have already created an itch account. In such cases, the user remains responsible for ceasing use of itch services and should contact us to request account closure and fund withdrawal. We will process closure and withdrawal requests expeditiously; however, we are not liable for losses incurred by users who continue to access itch after their jurisdiction has prohibited online gaming.
Users who reside in a jurisdiction where online gaming is legal may still face personal tax, reporting, or disclosure obligations related to gaming activity and winnings. We do not provide tax or accounting advice. You are responsible for reporting gaming activity to relevant tax authorities in your jurisdiction. We provide transaction records upon request to assist users in meeting their own tax compliance obligations.
Data and privacy scope
We collect and store personal data as part of our account creation, verification (KYC), and transaction processes. Data collected includes legal name, date of birth, identity document number, residential address, email address, phone number, and payment method information. This data is used for identity verification, fraud prevention, compliance with applicable law, transaction processing, and customer support.
Our full privacy policy outlines data collection, storage, retention, and sharing practices in detail. You can access our privacy policy at any time. In summary, we retain personal data for as long as your itch account is active and for a defined period after account closure to meet legal retention requirements. We do not share user personal data with third parties except as required by law or for payment processing and compliance purposes.
KYC data is encrypted and stored securely according to industry security standards. We conduct regular security audits and penetration testing to protect user data from unauthorized access. If a data breach occurs, we notify affected users within 72 hours as required by applicable law. Data breaches are rare; we maintain multiple layers of encryption, access controls, and monitoring to prevent unauthorized disclosure.
Users have the right to request access to their stored personal data, request correction of inaccurate data, and request deletion of data (subject to legal retention requirements). Requests can be made via email to our legal team; we respond within 30 days. Users also have the right to export their data in a portable, machine-readable format upon request. We provide data exports at no charge within 30 days of your request.
Contact for legal inquiries
Questions about itch services, legal compliance, jurisdiction eligibility, or terms of use should be directed to our legal and compliance team via the contact form in the footer of this site or via email. We respond to legal inquiries within one to two business days during standard business hours. Urgent compliance or regulatory matters may be escalated to priority review and may receive a response within 24 hours.
Settlement disputes, account verification issues, or customer service complaints should be directed to our primary support team via in-app chat or email. Support responds within two to four hours during business hours (Monday–Friday, 08:00–18:00 local time). For escalated disputes that require compliance review, we forward your case to our compliance team; resolution typically occurs within five to ten business days.
Users who believe itch has violated applicable law or engaged in unlawful conduct may file a formal complaint with our legal and compliance team. Complaints are reviewed by our compliance officer and our external legal counsel. We provide a response within 30 days outlining our investigation and any corrective actions taken.
If you are dissatisfied with our response or believe itch remains in violation of applicable law, you may escalate your complaint to relevant regulatory authorities in your jurisdiction. We cooperate fully with regulatory inquiries and provide complete transparency to legal authorities investigating itch services. Users may also pursue legal action through their own jurisdiction's civil court system if they believe they have been harmed by itch's conduct.
All correspondence with itch regarding legal, compliance, or dispute matters should be directed to our legal contact email. Response times are guaranteed as stated above; delayed responses may be grounds for escalation to regulatory authorities.