itchFrequently Asked Questions
Users who engage with itch encounter questions about account setup, payment methods, game rules, security practices, and platform policies. This FAQ page addresses the most common inquiries we receive regarding account registration, deposit and withdrawal flows, tournament structures, live dealer tables, sportsbook coverage, and esports markets. The answers below are drawn from our operational experience and customer support interactions, and they reflect current itch policy and practice.
This page is designed to resolve questions that do not require immediate support intervention. If your question is not addressed here, or if you need assistance with a specific account issue, our support team is available via in-app chat or email. For detailed information about our legal framework, jurisdiction eligibility, and service availability, please review our Legal Notice and Terms of Use
We recommend reading the relevant section of this FAQ before contacting support. Most account, payment, and game-rule questions are answered below with concrete detail. If you have feedback on this FAQ or suggestions for additional questions, you can submit these via our support form or email. We update this FAQ monthly based on user inquiries and changes to platform policy.
FAQ topics on itch
- Account and registrationaccount creation, multi-account policy, KYC verification, password recovery
- Payments and transactionsdeposit methods, withdrawal processing, fees, transaction timeframes
- Games and marketsfootball coverage, live dealer table types, slot tournaments, esports selections
- Account care and supportdata protection, live chat availability, loyalty tiers, security practices
If a deposit or withdrawal transaction fails or times out, the itch system automatically flags the transaction as pending and notifies our payment team. For deposits, funds may take one to three business days to be returned to your originating bank or payment app (DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer). For withdrawals, if the request fails on the first attempt, we retry the transaction automatically within 24 hours. If a retry also fails, we reverse the withdrawal and credit your itch balance. You can then request a new withdrawal using an alternative payment method. If you have questions about a specific failed transaction, provide your transaction ID to our support team and we will investigate within 24 to 48 hours.
If a deposit or withdrawal transaction fails or times out, the itch system automatically flags the transaction as pending and notifies our payment team. For deposits, funds may take one to three business days to be returned to your originating bank or payment app (DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer). For withdrawals, if the request fails on the first attempt, we retry the transaction automatically within 24 hours. If a retry also fails, we reverse the withdrawal and credit your itch balance. You can then request a new withdrawal using an alternative payment method. If you have questions about a specific failed transaction, provide your transaction ID to our support team and we will investigate within 24 to 48 hours.
Account opening on itch follows four steps. First, you create an itch account by providing your email address, choosing a username, and setting a password. We send a verification link to your email; you click the link to confirm. Second, you complete identity verification (KYC) by uploading your legal name, date of birth, identity document, and residential address. Third, you add a payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer to local payment, online payment, e-wallet, mobile banking). Fourth, you make an initial deposit to activate your account. Once these steps are complete, your itch account is fully active and you can access slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables, sportsbook markets, and esports selections. The entire process typically takes subject to verification depending on how quickly you submit KYC documents.
Payments and transactions
We at itch do not charge fees on deposits or withdrawals. The itch platform absorbs all transaction costs. However, your bank or payment provider (local payment, online payment, e-wallet, mobile banking, local payment, or direct bank account) may impose their own fees on cross-network transfers. We recommend checking with your bank or payment app for any applicable charges before you initiate a withdrawal. Deposit fees are not charged by itch; however, your bank may impose a fee if you transfer money from a credit card or external wallet. When you withdraw, funds are sent directly to your registered payment method at no charge from itch. If you notice an unexpected fee deducted by itch, contact our support team with your transaction details and we will investigate.
We at itch accept deposits and withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. During account setup, you can select your preferred payment method from this list. For deposits, most methods are processed instantly or within minutes. For withdrawals, processing time depends on your payment provider; typically, withdrawals are received within one to three business days. If you wish to change your registered payment method, you can update it in your account settings at any time. Withdrawals must be requested to the payment method you have on file; you cannot withdraw to a different payment account than the one registered. If you have questions about payment method availability or processing times, our support team can provide current estimates.
Games and markets
Our itch sportsbook covers major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list major tournaments such as the World Cup during international windows. In addition to football, itch offers markets on badminton, MotoGP, and other sports. Live dealer tables on itch include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Slot tournaments are scheduled daily and weekly and feature games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. To view the full list of current markets and scheduled events, log into your itch account and navigate to the Sportsbook or Games section. Market availability changes based on regulatory and operational factors; we update our offerings regularly.
Slot tournaments on itch are scheduled events with defined entry windows and fixed tournament dates. To enter a tournament, you log into itch, select a tournament (e.g., Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and pay the entry fee. Each tournament has a fixed prize structure and participant cap. Rounds are resolved instantly—your results in the tournament slot game are recorded in real time. Tournament standings are updated live on the itch platform. Results are finalized when the tournament closes, and prizes are distributed to the top-ranked participants. Tournaments run daily and weekly; you can view the schedule in your itch account. Entry fees are deducted from your account balance when you join. If you do not place in the prize positions, your entry fee is not returned; this is the nature of tournament participation. Read the tournament rules carefully before entry; each tournament has its own structure, fee, and prize distribution.
Account care and support
We at itch collect personal data (name, date of birth, identity document, address, email, payment method) for account creation, identity verification, transaction processing, and fraud prevention. Your data is encrypted and stored securely according to industry standards. We do not sell or share personal data with third parties except as required by law or to process your deposits and withdrawals. Your data is retained for as long as your itch account is active and for a defined period after account closure to meet legal requirements. You have the right to request access to your data, request correction of inaccurate information, and request deletion of your data (subject to legal retention obligations). To exercise these rights, contact our legal team via the contact form on our site. For full details on data collection and retention, review our Privacy Policy
Our itch support team is available via in-app live chat and email during standard business hours (Monday–Friday, 08:00–18:00 local time). During business hours, we respond to chat inquiries within two to four hours. Email responses typically arrive within one to two business days. Outside standard business hours, you can submit a support request via email or in-app chat; these are queued and addressed when our team returns online. For urgent account issues, live chat during business hours is the fastest way to reach our team. Common questions (payment methods, tournament rules, account opening steps) are addressed in this FAQ and can often be resolved without contacting support. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), our response times may be longer; we provide advance notice of any extended closures via email and in-app notification.
We at itch offer a loyalty tier programme that rewards active users with tier-based benefits. Your tier is determined by your activity level on the itch platform over a defined period (typically one month). As your activity increases, you advance through tiers, each offering higher benefits such as bonus offers, priority support, and exclusive tournament access. Tier progress is displayed in your itch account dashboard. Tiers reset on a monthly cycle; your tier for the current month is calculated from your activity in that month. Benefits are applied automatically once you reach a new tier. The specific benefits and tier structure are detailed in your account settings and may change periodically. To maintain or advance your tier, continue your regular activity on itch slots, live dealer tables, sportsbook markets, and esports selections. If you have questions about your current tier or pending benefits, contact our support team.